Q&A for How to Force Shut Down a Mac

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  • Question
    What do I do if I can't get my cursor to move?
    Community Answer
    Community Answer
    Press and hold the power button on the computer for about five seconds until the lights go off and it stops making noise.
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    Not Helpful 8 Helpful 11
  • Question
    On my new Macbook, the enter password area has a question mark sign. I've put in the password, but it says it's wrong. What do I do?
    Community Answer
    Community Answer
    It looks like your Caps Lock is on. Try disabling it, then entering your password.
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    Not Helpful 7 Helpful 6
  • Question
    My Macbook Pro retina has a vertical line on the screen. How can I remove it?
    Community Answer
    Community Answer
    Unfortunately, there's really no way to fix this without replacing your display; your screen is damaged. If you're under warranty, you can take your computer to Apple Support for a replacement. (You can do this if you're not under warranty too, but a new display is around $700 and not particularly worth it, in my opinion.)
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  • Question
    How can I force restart a new Mac laptop that has a touch bar and no power button?
    Community Answer
    Community Answer
    Click on the Apple icon in the far, upper left corner, then click restart.
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  • Question
    When I flip down the screen over the key pad section of my Mac Book Air, the computer does not shut down and continues as if the screen is up in the reading position. What is causing this problem?
    Community Answer
    Community Answer
    The problem might be that you didn’t force shutdown first, try do that and the computer will hopefully shut down. If this doesn't work, take it to an official Apple repairer for checking.
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  • Question
    MacPro shuts off after 15 minutes. How can I set it so it only shuts off if I manually do it?
    Bailee Timmons
    Bailee Timmons
    Community Answer
    Go to System Preferences --> Energy Saver --> Battery, then set the bar next to "Turn display off after:" to "Never."
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